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Support Services

Residential Crisis Support / Prospect House

Alternative to Hospitalization 

Prospect House offers 24-hour support for the stabilization of psychiatric symptoms that do not require inpatient hsopitilaztion in a comfortable, home-like environment.

Hospital Step-Down

Prospect House is an ideal place for those who are leaving an inpatient hospital stay but would benefit from additional time and support before returning home. 

Independence

Guests take an active role in their recovery and work with staff to establish objectives to work on during their stay while establishing linkages to community resources.

 

  • One-on-One Support
  • 24-Hour Trained Program Staff
  • Recovery Oriented
  • Person Centered
  • Trauma Informed
  • Culturally & Linguistically Competent
  • Age 18 or Older
  • New York State Resident
  • Voluntary Participation
  • Average Stay:  5 - 7 days

24 Hour Referrals

Referral and Pre-Registration can be completed via fax or over the phone.

Phone (585) 919-2561
Fax (585) 919-2562

The Clinical Referral Form must be completed by a licensed mental health professional.

“You are the artist of your recovery, and you get to create and sculpt it any way you like.”
― Brittany Burgunder

Recovery Oriented

Services are provided based on the principle that all individuals have the capacity to recover from mental illness and/or substance use disorders. Services are strength-based and determined by the individual’s own path to recovery.

Person-Centered

The strengths, needs, preferences, experiences and cultural backgrounds of individuals are reflected in the services and supports identified in Individual Service Plans.

Trauma-Informed

Services are provided with the recognition, understanding and response to the effects of trauma. 

Culturally & Linguistically Competent 

Services are aimed at advancing health equity, improving quality and eliminating health care disparities for special/marginalized populations using the framework provided by the National Culturally and Linguistically Appropriate (CLAS) Standards. This includes the provision of language access services for individuals with limited English proficiency.

Prospect House is licensed by the NYS Office of Mental Health.

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